Support Center

Download Chiaro from the App Store or Google Play Store, tap "Continue with Google," and follow the prompts. You'll need to grant Gmail permissions for our email automation features to work properly.

Chiaro sends personalized cold emails to companies on your behalf when you swipe right on opportunities. We need Gmail access to send these emails from your account and track responses. We never read your personal emails or access any messages unrelated to Chiaro's functionality.

Yes, Chiaro is completely safe to use. We're currently undergoing Google's verification process, which can take several weeks. To continue signing in, click "Advanced" and then "Go to Chiaro (unsafe)" on the warning screen. This warning will be removed once Google completes their security review of our application.

Credits allow you to swipe right on companies and express interest in opportunities. Each right swipe costs 1 credit. You start with 100 free credits when you sign up, and you can earn more through referrals, social follows, or purchase additional credit packs.

There are several ways to earn free credits: 1) Refer friends to Chiaro and earn 50 credits per successful referral, 2) Follow us on Instagram for +20 credits, 3) Follow us on LinkedIn for +20 credits, and 4) Claim daily free credits directly in the app. Check the Credits section regularly for special promotions!

When you run out of credits, you can purchase credit packs: $1.99 for 100 credits, $4.99 for 500 credits, or $9.99 for 1000 credits. Alternatively, you can subscribe to Chiaro Pro for unlimited swipes at $9.99/week or $29.99/month. Pro subscribers also get priority matching and advanced analytics.

Our AI-powered matching algorithm analyzes your resume, skills, interests, and preferences, then matches you with early-stage startups actively looking for talent. We consider your industry preferences, location preferences, desired company size, preferred job roles, and experience level to show you the most relevant opportunities.

When you swipe right on a company, Chiaro automatically generates and sends a personalized cold email to that company on your behalf. The email highlights your relevant skills and expresses your interest in opportunities with them. You can track the status of all your outreach emails in the Applications tab.

Currently, emails are AI-generated based on your profile information and the company's specific needs to ensure professional, personalized outreach. The ability to customize email templates and add personal notes is coming in a future update based on user feedback.

Check the Applications tab in your Chiaro app to see the status of all your outreach emails. We track three statuses: Sent (email delivered), Opened (company viewed your email), and Replied (company responded). When a company replies, you'll receive a push notification and can view their response directly in the app.

Currently, we only support PDF file format for resumes. Please make sure your resume is up-to-date, well-formatted, and highlights relevant skills and experiences for startup roles. Keep your resume to 1-2 pages for best results.

Yes! You can update your resume anytime by going to Profile → tapping on your current resume → selecting "Upload New Resume." When you upload a new resume, our algorithm will re-analyze your profile and update your match recommendations accordingly.

To update your preferences, go to Profile → Edit Profile → then you can update your preferred industries, locations, company size preferences, job roles, and other matching criteria. Changes take effect immediately and will influence which companies appear in your feed.

Please try these troubleshooting steps: 1) Force close the Chiaro app completely, 2) Clear your Safari or Chrome browser cache, 3) Restart your device, and 4) Reinstall the app from the App Store or Google Play Store. If the issue persists after trying these steps, please email us at chiaroai2025@gmail.com with your device model and iOS/Android version.

First, check your credit balance in the Profile tab to ensure you have credits available. If you have credits but swipes still aren't registering, try force closing the app and reopening it. If the problem continues, check your internet connection and make sure you have the latest version of Chiaro installed.

This usually happens for one of three reasons: 1) Your profile isn't fully completed (check that you've uploaded your resume and set your preferences), 2) No companies currently match your selected filters or location preferences, or 3) You've already swiped through all available companies matching your criteria. Try adjusting your location radius or broadening your industry preferences to see more opportunities.

Yes, absolutely. We use industry-standard encryption to protect all your data, and we never share your personal information with third parties without your consent. Your resume and profile information are only sent to companies that you explicitly express interest in by swiping right. We take data security very seriously.

Yes, you can delete your account at any time. Go to Profile → Settings → scroll down and tap "Delete Account." This will permanently remove all your data, including your profile, resume, swipe history, and application tracking information. Please note that this action cannot be undone.